Weighing Equipment Service Agreements

Phoenix Scales offer the following Standard Service & Calibration packages but if you find that one of them does not fit your exact requirements please let us know and we will happily tailor it to suit your needs.

Standard Service cover

  1. Two scheduled maintenance visits per annum, one of which will include a calibration test with certification to meet the requirements of ISO9001:2008.
  2. All mainland UK traveling costs associated with the Maintenance Agreement
  3. Technical advice
  4. Engineer call-outs to attend breakdowns are chargeable at £65.00 + vat including the first half hour on site, plus £45.00 per hour thereafter.
  5. Spare parts are not included but will be supplied at a discounted rate.
  6. Off-site repairs will be subject to a separate quotation.
  7. Hire of replacement equipment to cover repairs at discounted rates.
  8. Customer damage is chargeable.
  9. Hours of on site cover 8.00 - 16.30 hours (16.00 Friday).
  10. Out-of-hours call divert to engineer on call.
  11. Central call logging facility

Breakdown Service Cover

  1. Two scheduled maintenance visits per annum, one of which will include a calibration test with certification to meet the requirements of ISO9001:2008.
  2. All mainland UK traveling costs associated with the Maintenance Agreement.
  3. On site attendance to service fault requests.
  4. Standard on site response time to service fault requests - 8 working hours from receipt of call. (For calls received am we do endeavour to respond same day).
  5. Technical advice.
  6. Spare parts are not included but will be supplied at a discounted rate.
  7. Off-site repairs will be subject to a separate quotation.
  8. Hire of replacement equipment to cover repairs at discounted rates.
  9. Customer damage is not covered.
  10. Hours of on site cover 8.00 - 16.40 hours (16.00 Friday).
  11. Out-of-hours call divert to engineer on call.

Comprehensive Cover

  1. Two scheduled maintenance visits per annum, one of which will include a calibration test with certification to meet the requirements of ISO9001:2008.
  2. All mainland UK traveling costs associated with the Maintenance Agreement.
  3. On site attendance to service fault requests.
  4. Standard on site response time to service fault requests - 8 working hours from receipt of call. (For calls received am we do endeavour to respond same day).
  5. Technical advice.
  6. Working parts, including load cells, pcb's, displays, etc. that fail through normal wear and tear.
  7. Labour costs for repairs caused through normal wear and tear.
  8. Hire of replacement equipment to cover repairs at discounted rates.
  9. Hours of on site cover 8.00 - 16.40 hours (16.00 Friday).
  10. Out-of-hours call divert to engineer on call.